MailOps
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MailOps
For Engineering Leadership

Delivery rate as a product metric.

Vendor spend, incident cost and delivery health in numbers that survive a review.

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How it works

From anecdotes to evidence

  1. 1

    See the whole board

    Delivery, bounce and cost across every vendor and product team.

  2. 2

    Price the incidents

    Each storm lands with blast radius and customer impact attached.

  3. 3

    Negotiate with data

    Vendor reviews run on per-domain evidence, not account-manager slides.

  4. 4

    Watch it compound

    Every approved fix is tracked to outcome, so wins stack quarter over quarter.

Vendor scorecards

Health, cost and incident history per provider — quarterly reviews write themselves.

Incident economics

Every failover logged with duration, volume and customer impact.

Board-ready numbers

Delivery SLOs with the underlying receipts, one click deep.

Mail stops being invisible infrastructure and starts being a managed SLO.

Case file · verified

Incident review

The SendGrid reputation dip that customers never saw

A bounce storm hit marketing traffic mid-campaign. The breaker tripped, TEM took the load, and AI had the postmortem drafted before the stand-up.

47s from spike to failover
0 customer tickets opened
100% of queued mail re-routed

Reconstructed from the routing ledger and vendor webhook archive for the week of the incident.

Read the postmortem
Routing-ledger chart of the bounce storm: spike at 14:02, breaker trip at 14:03, re-route to Mailgun at 14:03:47, baseline by 14:09
Fig. 01 — bounce storm absorbed: 47 seconds to re-route
Mesh · 13 connections

Vendors

30+ vendors. One routing brain.

Every provider your stack speaks — SendGrid, Amazon SES, Mailgun, Postmark, Brevo, Mailjet, Resend, Scaleway TEM and more — sits behind one edge. When a circuit breaker trips, MailOps re-routes in under a minute and opens a diagnosis you can approve with one click.

Featured Articles

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Sender reputation is a shared resource. Manage it like one.

Maren Voss